All orders are sent via trackable courier, and someone needs to sign for them, so please use a work address if you need to (or a card will be left for you to go and collect your parcel). Adding a phone number is recommended, in case the Courier needs to contact you.
Orders cannot be sent to PO Boxes, as it needs to be signed for.
International orders may be subject to local taxes and/or duties. CassieJadeDesign has no responsibility or control over these charges. By placing an order, you agree to pay any applicable fees/charges. Please check out your local customs office for more information, as it depends on your country.
I haven't met anyone who hasn't loved their jewellery. After all, you choose what you want on it!
Your custom made jewellery is yours for keeps, so there are no returns for change of mind, incorrect codes or incorrect spelling of the codes.
However, if there is a defect, I am more than happy for you to send the jewellery back, to refund or replace the piece (chain or pendant). Please note, shipping to me is at your own cost, however when I'm sending the replacement back to you, it's on me.
Well, I used to pretty much dream in codes, I used them so often. The travel industry uses IATA (International Air Transport Association) 3- letter codes to identify cities (e.g. NYC is New York City and AKL is Auckland).
Some of them are obvious, and some aren't, so it seemed perfect for curious travelly-type people, and the plan fell into place. Some people will instantly recognise the characters and others won't, though everyone is curious to find out more.
I get it, it's ROOLY hard to narrow down just one favourite place sometimes.
If you don't know the code for the city you would like, or you've got too many to choose from, that's OK!
Hop through the checkout process and leave a note in the comments to say that you're not sure, and I will check in with you afterwards to go over options (but mostly just to hear your travel tales ;) ).
Alternatively, you can purchase more than one pendant! Then you can swap them out, or wear them altogether as a set. Add a note in the checkout box to say what you would like, and I will get back to you with a quote.
I am absolutely working on expanding product lines, so please, LET ME HEAR YOU!
I'm all for customising and getting exactly what you want, whether it be a charm bracelet with ALL your favourite places, swapping the code with a country, date, event, other meaningful travel memory, or maybe just changing up the shape, size, font, style of your piece...
Tell me exactly what you're after, and I'll work with you to make it happen!